How To Reset User Passwords

Each login to Maintenance Pro requires a valid email address and password. If the password is forgotten, it must be reset.

To do so, browse to https://www.mtcproweb.com and click the Forgot Password? button.

Enter in the email address associated with the account and click the green Reset password button. This will send a password reset link to the email address, if it matches one that we have on file.

Clicking the password reset link opens a web page to enter a new password.

Alternatively, navigate directly to https://www.mtcproweb.com/passwords/new to access the screen for entering an email address and sending the password reset link.

Please note that if the email address entered is NOT associated with any Maintenance Pro Web accounts that no emails will be sent out. The email address must match the account on file. The emails are sent out immediately when hitting the reset button. Verify the appropriate email address if an email was not received. Verify that the correct address was entered and check the spam or junk mail folders.

How To Reset Password While Logged Into Maintenance Pro

If already logged in and a password reset is required for an account, click the name in the top-right corner and select My Profile.

Click the blue Change Password button.

On the next screen, enter in the email address associated with the account and click the green Reset password button.

Password Reset Link

After an email is entered and Reset Password is selected, a confirmation message will indicate that the request has been received by the system.

An email will be sent containing a Change My Password link. Selecting this link opens the Change Your Passwordscreen. Enter a new password and click Save This Password. There are no character limits or other requirements, and any desired password can be used.

Once this is done, go back to https://www.mtcproweb.com and try to login with the email address and new password.