How To Reset User Passwords
Every login to Maintenance Pro Web requires a valid email address and a password. If you have forgotten your password then it will need to be reset.
To do so, browse to https://www.mtcproweb.com and click the Forgot Password? button.
Enter in the email address associated with the account and click the green Reset password button. This will send a password reset link to the email address, if it matches one that we have on file.
Clicking the password reset link will bring you to a web page where a new password can be entered.
You can also browse directly to https://www.mtcproweb.com/passwords/new to get straight to the screen where you enter in an email address to send the password reset link to.
Please note that if the email address entered is NOT associated with any Maintenance Pro Web accounts that no emails will be sent out. The email address must match an account we have on file. The emails are sent out immediately when hitting the reset button. Verify the appropriate email address has been entered if you are not receiving any emails. Also check your spam or junk mail folder.
How To Reset Password While Logged Into MPWEB
If you are already logged in and you want to reset the password to your own account or someone else's, click your name on the top right and choose My Profile.
Click the blue Change Password button.
On the next screen, enter in the email address associated with the account and click the green Reset password button.
Password Reset Link
Once an email has been entered and Reset password has been pressed, you will get a message confirming that the request has been received by our system.
An email will be sent containing a Change my password link. Click on this link.
This will bring you to the Change your password screen. Enter in a new password and click Save this password. There are no character limits or other requirements. You can set the password to whatever you'd like.
Once this is done, go back to https://www.mtcproweb.com and try to login with the email address and new password.